Win and keep more business.

Building a small business takes time, commitment, and focus – especially when it comes to developing new products.

Javier Perez is the founder of Bearded Alchemist LLC, a company that manufactures handcrafted, all natural beard products such as beard oils and beard balms.

Here’s why Javier chose Alliance’s Live Receptionist service and how it helps his business thrive:

“As a small company, having a live receptionist along with the business phone number adds a more professional aspect to our business. I didn’t want to put my cell phone out on our web page or as our store. To me it sounds more professional if you have a receptionist picking up the phone and assessing which calls to patch through or not. I can talk to the receptionist directly to find out who’s calling, and they do a very good job of triaging the phone calls.”

Javier told us that providing a positive experience for his customers is extremely important. Having customers greeted by a friendly voice helps strengthen their brand reputation – while also freeing up the team to focus on other parts of the business.

“Sometimes I’m busy in the lab, so it’s nice to have the receptionists take the calls for us. It makes a big difference. It also really helps when they e-mail the message to me. I know that my clients are well-treated when they call, which is comforting and makes me very happy.”

Javier no longer worries about missing calls. He values the personal connection and friendly style of the service, and feels it reflects positively on his business.

“They’re very professional, very friendly, and they’re genuinely nice people, which adds a personal touch.”

Gia Gordon is the General Manager for Novacore Wrestling LLC, a professional wrestling company based in Colorado.

As General Manager, Gia oversees all aspects of the organization’s operations, which means her time is always in demand. By trusting the company’s incoming calls to Alliance’s Live Receptionist service, Gia can free up and utilize her time more efficiently.

Here’s why Gia values Alliance’s Live Receptionist service:

“It definitely makes my life easier. It helps separate the business from my personal cell phone. We had interactions with other businesses we know through this type of receptionist service, so we know how professional it is and how valuable it is.”

“The receptionists are very friendly, they’re very knowledgeable, and it’s like they’re the employees that we went out and hand-picked. It’s a bit like having an extended team, like they are sitting right there in your office.”

With a team of receptionists at her side working to strengthen client relationships and build new connections, Gia is able to focus her time and energy on doing what she does best – achieving growth and success for Novacore Wrestling.

Ron Kubiak is the founder and CEO of Global eTelligence LLC, a business and legal consultancy based in Fort Worth, Texas.

Ron spends much of his time consulting directly with clients and experts on complex cases and travelling to meet with attorneys. That means he’s not always available to take calls or manage appointments.

Here’s why Ron values Alliance’s Live Receptionist service:

“I don’t want my cell phone blowing up all the time. I’m not a huge company, I don’t have 500 employees – I have one, an executive assistant that I wouldn’t be able to function without. But the Live Receptionist is really an extension of my company.”

“To me, the Live Receptionist is valuable because it separates work calls from personal calls. They take the call, they get the relevant information, and then they try to call me to see if I’m available. If I am, I take the call. If I’m not, I just don’t answer it.”

“If somebody does reach out, if there is an emergency, I know they’re going to take the action to track me down and connect me. It adds another layer of communication which I think is so important in the business world today. The system really, really works well.”